Zorna Assam Tea — Return & Refund Policy

At Zorna Assam Tea, we take pride in providing fresh, high-quality Assam tea to our customers. To maintain product quality, hygiene, and freshness, all Zorna Assam Tea products are non-returnable and non-refundable once the order has been delivered.

1. No Returns

Due to the nature of our tea products, we do not accept returns or exchanges after delivery. Customers are requested to carefully check their order details before completing a purchase.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, tampered with, or contains an incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

• Your order number

• Clear photographs or videos of the package and product

• A brief description of the issue

After reviewing the case, Zorna Assam Tea may, at its discretion, provide a replacement or refund if the issue is verified to have occurred during packing or delivery.

3. Refunds

Refunds are only considered for verified cases involving a damaged, defective, or incorrectly delivered product. If approved, the refund will be processed through the original payment method, subject to applicable payment-processing timelines.

Change-of-mind purchases, incorrect orders placed by the customer, or dissatisfaction with taste or personal preference are not eligible for a refund.

4. Order Cancellation

Orders may only be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled or returned.

5. Contact Us

For questions or concerns regarding an order, please contact Zorna Assam Tea at:

Email: Zornatea@gmail.com
WhatsApp: +91 8099008397

We appreciate your understanding and support for Zorna Assam Tea.