Zorna Assam Tea — Terms of Service

Welcome to Zorna Assam Tea. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.

1. About Our Services

Zorna Assam Tea sells Assam tea and related products through its online store. We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, natural tea products may have variations in colour, aroma, flavour, texture, and appearance between batches. Such natural variations do not necessarily indicate a defect.

3. Orders and Acceptance

When you place an order, you agree that the information you provide is accurate and complete.

An order is considered accepted only after Zorna Assam Tea confirms the order. We reserve the right to refuse or cancel an order for reasons including product availability, pricing errors, incorrect customer information, suspected fraudulent activity, or other legitimate business reasons.

If an order is cancelled after payment has been received, any applicable refund will be processed through the original payment method.

4. Pricing and Payment

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, delivery charges, or other fees, if any, will be displayed during the checkout process or communicated to the customer.

You agree to provide valid and accurate payment information when placing an order.

5. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated time communicated at the time of purchase.

Delivery times may be affected by circumstances beyond our control, including courier delays, weather conditions, natural disasters, strikes, public holidays, incorrect addresses, or other unforeseen events.

Customers are responsible for providing a correct and complete delivery address and contact information.

6. Returns and Refunds

Zorna Assam Tea products are non-returnable.

We do not accept returns or exchanges for change of mind, personal taste preferences, or incorrect orders placed by the customer.

If an order is received damaged, defective, tampered with, or contains an incorrect product, customers should contact us within 48 hours of delivery with the order number and clear photographs or videos of the issue.

Where the claim is verified, Zorna Assam Tea may provide a replacement or refund at its discretion.

Please refer to our Return & Refund Policy for additional information.

7. Cancellation

Orders may be cancelled before dispatch, subject to our confirmation.

Once an order has been dispatched, cancellation may no longer be possible.

8. Intellectual Property

All content on the Zorna Assam Tea website, including logos, brand names, product images, photographs, text, graphics, designs, and other materials, is owned by or licensed to Zorna Assam Tea unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

9. Prohibited Use

You agree not to use our website or services:

• For any unlawful or fraudulent purpose

• To provide false or misleading information

• To interfere with the operation or security of our website

• To attempt unauthorized access to our systems or accounts

• To copy or misuse our website content or intellectual property

• In any manner that violates applicable laws or regulations

10. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend access to the website for maintenance, updates, security reasons, or other operational requirements.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Zorna Assam Tea shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where legally applicable, shall be limited to the amount paid by the customer for the relevant product or order.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery providers, analytics services, or other service providers.

Your use of such services may be subject to the respective third party's terms and policies.

13. Privacy

Your use of our website is also subject to our Privacy Policy. By using our website or placing an order, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

14. Changes to These Terms

Zorna Assam Tea reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are published on our website. Your continued use of our website after such changes constitutes acceptance of the revised terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of our services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [Your City, Assam, India], unless otherwise required by applicable law.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Zorna Assam Tea
Email: Zornatea@gmail.com
Phone/WhatsApp: +91 8099008397
Address: Hailakandi,Assam

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.