Shipping policy

Zorna Assam Tea — Shipping Policy

At Zorna Assam Tea, we aim to process and deliver your order safely and efficiently. Please read our Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may occasionally vary due to high order volumes, holidays, or unforeseen circumstances.

2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our delivery/courier partner.

Estimated delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order size, weight, or applicable courier rates.

4. No Cash on Delivery (COD)

Zorna Assam Tea does not offer Cash on Delivery (COD).

All orders must be paid in full online at the time of purchase through the payment methods available on our website.

An order will only be processed after successful payment confirmation.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including the correct name, phone number, PIN code, and other required details.

Zorna Assam Tea will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

6. Delayed Delivery

While we aim to meet the estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Strikes or transportation disruptions

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-reach delivery locations

  • Other unforeseen circumstances

A delivery delay does not automatically qualify an order for cancellation or refund.

7. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with when delivered, please take clear photographs or videos of the package before opening it, if possible.

Contact Zorna Assam Tea within 48 hours of delivery with your order number and supporting photographs/videos so that we can review the issue.

8. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier may attempt redelivery or return the package to the sender.

Any additional shipping or re-delivery charges, where applicable, may be the customer's responsibility.

9. Order Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel the order.

Please contact us as soon as possible if you need to request a cancellation before dispatch.

10. Contact Us

For questions regarding shipping or your order, please contact:

Zorna Assam Tea
Email: Zornatea@gmail.com
Phone/WhatsApp: +91 8099008397
Address: Hailakandi, Assam, India

By placing an order with Zorna Assam Tea, you acknowledge and agree to this Shipping Policy.